Privacy policy
Creative Whisper (Quito, Ecuador) manages the Instagram and WhatsApp accounts of its brands BaTaKá, TOROTE, ÜINKY and PORTHOS. This policy explains what we do with the messages you send us.
What data we receive
- The direct messages and comments you write to our Instagram accounts, and the messages you send us on WhatsApp.
- The account identifier the platform gives us with the message, only so we can reply to you.
- The data you give us for an order (for example, name and delivery area).
What we use it for
- To answer your questions and handle your orders. Some replies are prepared by an automated AI assistant; sensitive inquiries are reviewed by a person on the team.
- To learn what our customers ask most so we can improve our products and content, always with aggregated figures and without identifying anyone.
What we do not do
- We do not sell or share your data with third parties for advertising.
- We do not publish your messages or your personal data.
Providers
To store and process messages we use third-party services (Meta, Supabase, Telnyx and Anthropic), which handle them on our behalf and under their own security measures.
How long we keep it
We keep messages for as long as needed to serve you and to record orders, and for a maximum of 24 months, unless the law requires otherwise.
Your rights
You can ask us to view, correct or delete your data by sending a direct message to any of our accounts or via WhatsApp at +593 96 923 5680. To delete the data we receive through Instagram, send us "delete my data" by direct message and we will do it within 15 days.